With reference to direct questions and feedbacks from Digi-Pas® Lead Users, Manufacturer Representatives, Distributors, Retailers and also from Amazon’s customer reviews in many countries over the years, a large number of helpful questions have been collected. Samples of such questions and their respective answers with web links to YouTube’s video are presented below for user convenient references.

These questions and feedbacks have also enabled us to effectively assist our customers on how to use Digi-Pas® digital levels at ease so that they can make the most out from it. Further, the feedbacks enabled our R&D team to continuously improve our existing and new products having smarter user-interface and enhanced functional features which continue to delight and benefit our existing and new users.

Digital Level Hand Tool


Models: DWL 80 / 100 / 200 / 600 / 1000XY Series

Q:

Are Digi-Pas® Digital Levels calibrated/tested/certified by accredited international laboratories?

Q:

Are individual Digi-Pas® Digital Levels calibrated beforehand?

Q:

Why do I need to perform "SELF CALIBRATION"?

Q:

How do I know when I suppose to calibrate my Digi-Pas® digital level?

Q:

How do I calibrate my Digi-Pas® digital level?

Q:

What happens if I accidentally dropped my digital level or stored it outside the specified temperature range?

Q:

Why do I get two different readings when I take a reading facing one way, and then take another reading on reversed facing?

Q:

What is the accuracy of the digital reading versus the spirit Vial or "bubble"?

Q:

Why do you still have a built-in spirit vial or ‘bubble’ in your digital levels? Are the accuracy the same?

Q:

What is the accuracy of Digi-Pas® digital levels?

Q:

Why do I get different readings on the digital display when I turn my level around?

Q:

Why does the display reading 'flicker' during measuring?

Q:

Why do we need the 'Alternate Zero' feature?

Q:

How do I get a new Digi-Pas® digital level instruction manual?

Q:

What is the warranty period for Digi-Pas® digital level?

Q:

Are the Digi-Pas® digital levels waterproof?

Q:

What are the special handling guidelines which need to be adhered for the waterproof digital levels (DWL280Pro and DWL680Pro)?

Q:

Can I use the Digi-Pas® digital level working on top of hot surfaces?

Q:

How do I switch the buzzer On or OFF?

Q:

Can the volume of the buzzer be increased or decreased?

Q:

Why does the Auto-OFF feature seem to turn off the display after more than 3 minutes?

 

2-Axis Precision Levelling Instrument


Models: DWL 2000XY, DWL 3000XY, DWL 3500XY & DWL 8500XY Series

Q:

What are the advantages of 2-Axis Digital Machinist Level over Single-axis digital/Bubble levels?

Q:

Is Digi-Pas® Digital Level calibrated/tested/certified by accredited international laboratories?

Q:

Why do I need to perform “SELF CALIBRATION”?

Q:

Why do I get two different readings when I take a reading facing one way, and then take another reading on reversed facing?

Q:

Can a user perform self-calibration for 2-axis precision levelling devices and what calibration equipment is needed?

Q:

Is there any Calibration Certificate or Declaration of Conformity included in the instrument/device sold?

Q:

What is the use of the 'Absolute Level' feature?

Q:

Is it necessary to perform "Absolute Level" every time I measure an angle?

Q:

What is the use of Vibrometer and how it helps in precision levelling?

Q:

Can I mount the 2-axis precision levelling devices on my machinery or equipment?

Q:

Can Digi-Pas® 2-axis precision levelling devices save data without using the PC Sync software?

Q:

What is the effective range for the Bluetooth wireless connectivity?

Q:

What happen to the accuracy if digital level drops?

Q:

What is the battery life for the 2-axis precision levelling devices?

Q:

What is the warranty period for Digi-Pas® 2-axis precision levelling devices?

Q:

Any accessories included when I purchase Digi-Pas® 2-axis precision levelling devices?

Q:

Why do I need to update my device firmware?

 

PC Sync Software


Models: DWL 2000XY, DWL 3000XY, DWL 3500XY & DWL 8500XY Series

Q:

What is the difference between Basic and Professional version of PC Sync software?

Q:

What is the PC requirement of the PC Sync software for 2-axis precision levelling devices?

Q:

After plugging the PC Sync security dongle into my PC, why "Dongle is not found…" shown?

Q:

When I was trying to connect Digi-Pas® 2-axis precision levelling devices to PC via Bluetooth, the connection is unable to be established (E.g. No supported Bluetooth stack is detected or passkey requested for Bluetooth pairing process). What should I do?


  1. Advantages of 2-axis Technology
  2. Accuracy Performance
  3. Fundamental of Angle Measurements
  4. Three-Point Contact Base of Digi-Pas® 2-axis Precision Inclinometer
  5. Resolving Cross-Axis Error on measuring a tilted-plane surface angles using 2-axis inclinometer (see technical paper)
  6. Mitigating Compounding Error in test equipment for high-precision, wide-measuring range inclinometers (see technical paper)
  7. Preventing Swash Error during calibration process and testing of high precision, wide measuring range inclinometers (see technical paper)
  8. Minimizing External Disturbances when logging a prolonged time period of measuring high-precision angles using inclinometers (Coming soon)